Rama Iron - N - Steels
At Rama Iron - N - Steels, customer satisfaction is our priority. We are committed to addressing customer concerns fairly, promptly, and transparently.
1. Purpose
This policy outlines the process for customers to raise grievances related to our products, services, delivery, billing, or any other business interaction with Rama Iron - N - Steels.
2. Scope of Grievances
Customers may raise grievances regarding:
- Product quality or specifications
- Damage or shortage during delivery
- Billing or payment-related issues
- Delays in dispatch or delivery
- Service-related concerns
3. Grievance Submission
Customers can submit grievances by contacting our customer support team with the following details:
- Customer name and contact information
- Invoice or order number
- Clear description of the issue
- Supporting photos or documents (if applicable)
4. Acknowledgement of Complaint
- All grievances will be acknowledged within 2 working days of receipt.
- A reference number may be provided for tracking purposes.
5. Resolution Timeline
- Rama Iron - N - Steels will review and investigate the grievance thoroughly.
- Resolution will be provided within 7–10 working days, depending on the nature of the complaint.
- In case additional time is required, the customer will be informed accordingly.
6. Resolution Process
Based on the review, Rama Iron - N - Steels may offer:
- Clarification or explanation
- Replacement of goods (if applicable)
- Refund or credit note (as per company policies)
- Any other appropriate corrective action
7. Escalation
If the customer is not satisfied with the initial resolution, the grievance may be escalated to the Management of Rama Iron - N - Steels for further review.
8. Fair Practice
- All grievances will be handled impartially and confidentially.
- Raising a grievance will not affect future business dealings with Rama Iron - N - Steels.
9. Contact Information
For grievance-related matters, please contact:
Rama Iron - N - Steels : Grievance Redressal Team
